Shipping & Handling

At Idenshop, we know that receiving your new pieces in a timely and reliable manner is an important part of your shopping experience. We work with trusted shipping partners to ensure your order reaches you safely, wherever you are.
Processing Time
All orders are processed within 1–3 business days, excluding weekends and public holidays. Once your order has been packed and handed over to our carrier, you will receive a shipping confirmation email with tracking details so you can follow your parcel’s journey.
During peak seasons, promotional periods, or holidays, processing times may be slightly longer. If any significant delay occurs, we will notify you via email as soon as possible.
Shipping Rates & Delivery Times
We offer a range of shipping options to balance speed and affordability:
  • Standard Shipping:​ Estimated delivery within 7–14 business days after dispatch.
  • Express Shipping:​ Estimated delivery within 3–7 business days after dispatch (available at checkout where applicable).
Shipping costs are calculated at checkout based on your location and chosen shipping method. From time to time, we may offer free standard shipping promotions—any such offers will be clearly communicated on our website or at checkout.
Please note that delivery estimates begin from the date of dispatch, not the date of order placement. While we strive to meet these timelines, actual delivery speeds may be affected by factors outside our control, including weather conditions, carrier delays, or customs processing.
International Shipping & Customs
We currently ship to most countries worldwide. International orders may be subject to import duties, taxes, or customs clearance fees imposed by your local government. These charges are the responsibility of the recipient and are not included in your Idenshop order total or shipping fees.
Customs processing can occasionally extend delivery timelines. If you have questions about potential duties or restrictions in your region, we recommend contacting your local customs authority prior to ordering.
Shipping Address Accuracy
Please ensure that your shipping address is complete and accurate at checkout. Idenshop is not responsible for delays or non-delivery resulting from incorrect or incomplete addresses provided by the customer. If you realize you have made an error, contact us immediately at idenshop@outlook.com—we will do our best to update your address before your order is dispatched, though changes cannot be guaranteed once fulfillment has begun.
Order Tracking
Once your order ships, you will receive a tracking number via email. Tracking information may take up to 24 hours to update after dispatch. If your tracking status does not update after several business days, or if your package appears lost in transit, please reach out to us at idenshop@outlook.com and we will assist you.
Lost, Damaged, or Misdelivered Packages
If your tracking indicates your package was delivered but you have not received it, please first check with household members, neighbors, or your building’s reception or mailroom. If the issue remains unresolved, contact us promptly so we can open an investigation with the carrier.
In the rare event that your order arrives damaged, please email us within 7 days of delivery with your order number and clear photographs of both the item(s) and the packaging. We will review your case and work toward a fair resolution, which may include a replacement or refund.
Changes to This Policy
We may update this Shipping & Handling Policy from time to time to reflect operational changes or legal requirements. Any revisions will be posted on this page along with an updated “Last updated” date.
Thank you for choosing Idenshop. We are committed to delivering your pieces with care and clarity, every step of the way.
— The Idenshop Team