Refund / Return Policy

At Idenshop, we want you to feel confident and delighted with every piece you welcome into your wardrobe. If something isn’t quite right, we’re here to make the return process as simple and transparent as possible.
Eligibility for Returns
We accept returns on most items within 14 calendar days​ of the delivery date. To be eligible for a return, your item must meet the following conditions:
  • It must be unworn, unwashed, and free of stains, marks, or odors (including perfume or deodorant).
  • All original tags and packaging must be intact and attached.
  • Items must be returned in their original condition and packaging to ensure protection during transit.
Final Sale Items
For hygiene and safety reasons, earrings are final sale​ and cannot be returned or exchanged unless they arrive damaged or defective. Additionally, items marked as “Final Sale” or purchased during select promotional events are not eligible for return.
How to Initiate a Return
To start a return, please email us at idenshop@outlook.com with your order number and the reason for your return. Our team will review your request and, if eligible, provide you with return instructions and the appropriate return address. Please wait for our confirmation before sending any items back—returns sent without prior authorization may not be accepted.
Return Shipping
Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or if the wrong item was sent. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item or refund lost packages sent without tracking.
Exchanges
At this time, we do not offer direct exchanges due to inventory fluctuations. If you would like a different size, color, or style, we recommend returning your original item for a refund and placing a new order separately. This ensures the item you want is secured as quickly as possible.
Refunds
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. Approved refunds will be processed to your original method of payment within 5–10 business days​ after inspection. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
Please note that original shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless otherwise stated.
Damaged, Defective, or Incorrect Items
We take great care in inspecting each item before it leaves our hands. However, if you receive a damaged, defective, or incorrect item, please contact us at idenshop@outlook.com within 7 days​ of delivery. Include your order number and clear photos of the issue so we can assess the situation promptly. In such cases, we will cover the cost of return shipping and either issue a full refund or send a replacement at no extra charge.
Late or Missing Refunds
If you haven’t received your refund after the processing window, first check your bank account again. Then contact your credit card company or bank, as processing times can vary. If you’ve done this and still haven’t received your refund, please reach out to us at idenshop@outlook.com so we can assist you further.
Changes to This Policy
We may update this Returns & Refunds Policy from time to time to reflect changes in our operations or legal requirements. Any updates will be posted on this page with a revised “Last updated” date.
Thank you for shopping with Idenshop. We appreciate your trust and are always here to help if you need us.
— The Idenshop Team