Contact Us

We would love to hear from you. Whether you have a question about sizing, need help with an order, or simply want to share how a piece fits into your life—our inbox is always open.

Our team is small, but we reply to every message personally. We know that shopping online comes with questions, and we are here to make the experience as smooth and reassuring as possible.

Email
For any inquiries, please reach out to us at:
idenshop@outlook.com

We aim to respond within 24 hours during business days.

Customer Service Hours
Monday to Friday, 10:00 AM to 7:00 PM (Hong Kong Time)
We are closed on Saturdays, Sundays, and public holidays. If you contact us outside of these hours, we will get back to you on the next working day.

Mailing Address
Idenshop
Unit 8, 12/F, Golden Dragon Centre
148 Electric Road
North Point, Hong Kong

Please note that this is our correspondence address and not a retail store. We are unable to accommodate in-person visits or product pickups at this location.

Phone
+852 3689 4712

Our phone line is available during customer service hours. If we are unable to take your call, please leave a voicemail with your name, order number, and a brief message, and we will return your call as soon as possible.

Before You Write
For quick answers, you may also want to check our FAQ page, where we have gathered the most common questions about shipping, returns, and product care. If you cannot find what you are looking for, do not hesitate to reach out—we are always happy to help.

We truly value every conversation with our customers. Thank you for taking the time to connect with us, and we look forward to hearing from you.

— The Idenshop Team